Last updated: September 2024

 

At Punta Cana Best Experience, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.puntacanabestexperience.com or contact us for our services. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, address, email address, phone number.
• Booking and Transaction Information: Details about the excursions or services you book with us, payment information.
• Technical Data: IP address, browser type and version, time zone settings, browser plug-in types, device information, and website usage statistics.
• Communication Information: Records of your communications with us via email, phone, or contact forms on our website.

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process your bookings, confirm reservations, and manage your account.
• Customer Support: Respond to your inquiries, requests, and any complaints.
• Marketing and Communication: Send you updates, promotional offers, and information about our services (if you have opted to receive such communications).
• Legal Compliance: Comply with legal obligations, such as tax and financial regulations.
• Improve Our Website: Monitor and analyze website usage and trends to improve the functionality and content of our site.

3. Sharing Your Information

We do not share your personal data with third parties, except in the following cases:

• Service Providers: We may share your information with trusted third-party vendors who assist us in operating our website, conducting our business, or providing services (such as payment processing or customer service).
• Legal Obligations: If required by law or to comply with legal processes, we may share your data with relevant authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your personal information as part of the transaction.

4. International Data Transfers

Since Punta Cana Best Experience is based in the Dominican Republic, your personal data may be processed outside of your home country. We ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable data protection laws.

5. Data Security

We are committed to ensuring the security of your personal data. We implement various technical and organizational measures to prevent unauthorized access, misuse, or disclosure of your information. These include encrypted communication channels (SSL) and secure storage practices.

6. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any incorrect or incomplete information we hold about you.
• Deletion: Request deletion of your personal data when it is no longer necessary for the purposes we collected it.
• Objection: Object to our processing of your personal data for direct marketing purposes.
• Restriction: Request restriction of processing under certain conditions.
• Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at info@puntacanabestexperience.com. We will respond to your request in accordance with applicable laws.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes outlined in this Privacy Policy or to comply with our legal obligations. If we no longer need to retain your data, it will be securely deleted or anonymized.

8. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. You can control the use of cookies through your browser settings. For more information on our use of cookies, please refer to our Cookie Policy [include link if applicable].

9. Third-Party Links

Our website may contain links to third-party websites, which are not governed by this Privacy Policy. We are not responsible for the content or privacy practices of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Phone Number: +1 (829) 905 0295 / +1 (829) 396-4552
• Email: info@puntacanabestexperience.com
• Address: Sueño Verdes Residential Complex, Punta Cana, Dominican Republic