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Terms and Conditions for Punta Cana Best Experience

Last updated: September 2024

Welcome to Punta Cana Best Experience. By booking an excursion or tour with us, or by accessing our website www.puntacanabestexperience.com, you agree to be bound by these terms and conditions. Please read them carefully as they govern your use of our services and your relationship with Punta Cana Best Experience.

1. General Information

These terms apply to all bookings made through our website, by phone, or directly with one of our agents. By booking with us, you confirm that you have read, understood, and agreed to these terms.

2. Booking Policy

  • Age Requirement: You must be at least 18 years old to book an excursion or tour with us. Minors must be accompanied by an adult during all excursions.
  • Payment: All prices are quoted in USD, and payments are accepted via major credit cards or other payment methods specified on our website. Full payment is required at the time of booking unless otherwise agreed.
  • Confirmation: Once your booking is complete, you will receive an email confirmation with the details of your reservation. Please review this information carefully and notify us immediately of any discrepancies.

3. Prices and Inclusions

  • Prices: The prices displayed on our website include all taxes, fees, and service charges. However, any additional costs, such as personal expenses, gratuities, or optional activities, are not included unless explicitly stated.
  • Inclusions: The services included in your excursion (e.g., transportation, meals, guide services) will be detailed in your booking confirmation.

4. Cancellations and Refunds

  • Cancellation by Customer: You can cancel your excursion without charge if the cancellation is made at least 24 hours before the scheduled activity time. Cancellations made within 24 hours of the activity, or failure to attend the activity (no-show), will result in a full charge, and no refund will be issued.
  • Cancellation by Punta Cana Best Experience: If we cancel an excursion due to weather conditions, safety concerns, or other unforeseen circumstances, we will offer you a full refund or the option to reschedule.
  • Refund Policy: Refunds will be processed within 7-10 business days using the same payment method used during booking.

5. Changes to Your Booking

  • If you need to modify your reservation (e.g., change the date or time of your excursion), please contact us at least 24 hours in advance. We will do our best to accommodate your request based on availability.
  • Punta Cana Best Experience reserves the right to make minor changes to your itinerary if required due to operational reasons, weather conditions, or safety issues. In the event of significant changes, you will be notified as soon as possible.

6. Health and Safety

  • Health Requirements: You must ensure that you are in good health and fit to participate in the excursion or tour. Please notify us in advance of any medical conditions or dietary requirements that may require special attention.
  • Insurance: We recommend that all customers purchase travel insurance, including medical coverage, prior to their trip. Punta Cana Best Experience does not provide insurance as part of its excursions.
  • Liability: Punta Cana Best Experience is not liable for any personal injury, illness, accident, loss, or damage to personal belongings during the excursion. We ensure that all necessary safety precautions are taken, but participation is at your own risk.

7. Personal Conduct

  • We reserve the right to remove any participant from an excursion if they behave inappropriately, cause harm to others, or fail to follow instructions from our tour guides. In such cases, no refund will be issued, and you may be responsible for any damages caused.

8. Intellectual Property

  • All content on our website, including text, images, logos, and other materials, is the intellectual property of Punta Cana Best Experience unless otherwise stated. You may not reproduce, distribute, or use any content from our site without prior written permission.

9. Third-Party Services

  • Some excursions may involve services provided by third-party vendors (e.g., transportation, equipment rentals, or restaurants). While we take care to partner with reputable companies, Punta Cana Best Experience is not liable for any incidents, injuries, or dissatisfaction resulting from third-party services.

10. Privacy Policy

  • Your personal information is handled according to our Privacy Policy, which is available on our website. By booking with us, you agree to the collection, use, and sharing of your information as outlined in our Privacy Policy.

11. Force Majeure

  • Punta Cana Best Experience is not liable for any delays, cancellations, or modifications caused by circumstances beyond our control, including but not limited to natural disasters, severe weather, government actions, strikes, or other force majeure events.

12. Governing Law and Jurisdiction

  • These terms and conditions are governed by the laws of the Dominican Republic. Any disputes arising from the use of our services or website will be subject to the exclusive jurisdiction of the courts of the Dominican Republic.

13. Amendments

  • Punta Cana Best Experience reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website, and by continuing to use our services, you agree to be bound by the updated terms.

14. Contact Us

If you have any questions about these terms and conditions or need further clarification, please contact us: